Terms

Apparel Customer Service

Order Processing

Orders can take up to three days to process, Monday through Friday business hours. Once you place an order, you will receive confirmation via e-mail from us. We will follow-up to confirm your order and provide feedback concerning your shipping date.

 

Retail Sales

Looking to partner with Kentucky Apparel to sell our products in your store? Send us a message via our contact form or e-mail info@kyapparel.design directly to discuss working with us. Once your information is received, a sales representative will give you a call concerning wholesale opportunities.

 

Returns & Exchanges

We will review each return or exchange on a case-by-case basis. We make sure all items are 100% before being processed for shipping. We also understand items can be damaged during transit, so e-mail info@kyapparel.design if you would like us to review your order. Should we agree on a return of your product, we suggest purchasing insurance or a service with a trackable shipping number. We do not guarantee the receipt of your return or exchange otherwise.

 

Sale Items

Sale items will be available from time to time. Due to the limited remaining supply of these items, they are non refundable.

 

Shipping

Once you have received information concerning your shipping date, please be aware items being sent can take up to one week to arrive at their destination. All items are shipped via the United States Postal Service. If you prefer to have your item special delivered, please e-mail info@kyapparel.design in advance of your order so we can review cost for expediting. If for any reason we have a product on backorder and delivery time will take longer than anticipated, we will contact you concerning a delayed shipping date.

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